Terms and Conditions
Terms and conditions for Campr – may 2025
These terms apply to the use of the Campr service, available through the domain
www.campr.no and the Campr app.
The service is operated by Campr AS, company registration number 927 026 910, with
registered office at Rådhusgata 23, 0158 Oslo (“Campr”).
In these terms, individuals renting out vehicles are referred to as “Owner(s)”, and individuals
renting vehicles as “Renter(s)”. Collectively, they are referred to as the “Parties”.
Campr facilitates good collaboration between Owners, Renters, and Campr. We recommend
carefully reading these terms to ensure a clear understanding and overview of rights and
responsibilities when using our services.
User
A natural person who has registered a user profile on the
Campr platform or app.
Confirmed booking
A booking is considered confirmed when the Owner has
accepted the Renter’s request, and the Renter has completed
payment of the rental amount and service fee through the
Campr platform or app.
Payment
The rental amount and service fee are reserved from the
Renter's payment method upon submission of a booking
request. If the Owner approves the request, the amount is
charged. If declined, the reservation is automatically canceled.
Booking request
A request from the Renter to the Owner regarding the rental
of a vehicle through the Campr platform or app.
Pick-up
Upon pick-up, the Renter collects the vehicle, and the
Parties must use the app to document the condition of the
vehicle at the start of the rental period. This ensures
agreement on the vehicle’s initial condition.
Return
Upon return, the Renter returns the vehicle, and the Parties
must use the app to document its condition at the end of the
rental period. This includes reviewing the vehicle’s condition
and registering any new damages or deviations from the
initial condition. Additional charges such as tolls, ferry
tickets, fines, or damages must also be recorded.
Insurance providers
Partners providing insurance coverage for vehicles during the
rental period.
Insurance terms
Vehicle
A motorhome or caravan registered for rental through
Campr.
Renter (Tenant)
A person renting or who has rented a vehicle via the Campr
platform.
Owner (Host)
The registered owner of the vehicle oJered for rental through
Campr.
Rental agreement
The digital agreement created through the Campr platform for
a specific booking between Renter and Owner. The Rental
Agreement specifies rental duration, rental amount, and other
rental conditions.
Rental amount
Rental period
The period from pick-up to return during which the Renter
has possession of the vehicle.
Content
All content on the Campr platform and app, including layout, design, trademarks, logos,
text, images, blogs, and other published materials.
IP rights
All intellectual property rights and associated protections,
including copyrights, trademarks, patents, designs,
databases, and know-how.
Account
Deposit
An amount of NOK 10,000 reserved on the Renter’s payment
card 10 days prior to the rental period's start. If no damages
or additional costs occur, the reservation is released upon
return.
Platform
Travel group
The persons accompanying the Renter and using the vehicle
during the rental period. All members of the travel group are
covered by the Rental Agreement.
Services
Campr’s services include all functionality related to
mediating, renting out, and booking vehicles via the Campr
platform and app.
Deductible
The amount the Renter is responsible for covering in the event
of damage to the vehicle or equipment unless otherwise
specified in the Rental Agreement. The deductible is
deducted from the deposit after the rental ends.
Terms and conditions
The current rules and guidelines established by Campr for
correct use of the platform and app.
Stripe
A third-party payment solution managing secure transactions
between the Parties on the Campr platform.
Rental Agreement
§ 1. Validity of the Agreement
1. These terms apply to all users of Campr's services, as well as any Rental Agreement
entered into through the platform.
2. Campr reserves the right to amend or supplement these terms at its sole discretion.
Updated terms will be available on the platform and in the app. Continued use of the
services following the publication of changes implies acceptance of such changes by
the User. Users who do not accept the changes must terminate their use of Campr and
delete their user account.
§ 2. The Platform and App
1. The purpose of the Campr platform and app is to connect Owners and Renters for the
establishment of Rental Agreements. Campr facilitates this connection but is not a
party to the Rental Agreement itself and assumes no responsibility for information
exchanged between users.
2. The service is provided "as is," with the functionality and tools available at the time of
use. Campr makes no guarantees regarding the quality, security, legality, suitability, or
accuracy of information or services unless expressly stated otherwise.
3. Campr does not guarantee uninterrupted availability or error-free operation of the
service and disclaims any liability for losses resulting from downtime, operational
interruptions, or technical issues.
4. Campr may, without compensation or obligation to the user, modify, update, limit, or
shut down all or parts of the platform and app, including for maintenance,
development, or security reasons.
5. Users who do not accept implemented changes are obligated to discontinue use of
Campr and delete their user account.
§ 3. Formation of the Rental Agreement
1. The Owner independently sets rental prices, mileage rates, additional services, and
other conditions. It is the Owner’s responsibility to ensure prices listed in the
advertisement are correct. Campr assumes no liability for any pricing errors.
2. The Renter sends a booking request to the Owner via the platform or app for the
desired rental period.
3. The Owner must respond to the booking request within 36 hours. Unanswered
requests are automatically canceled by Campr.
4. Upon confirmation of a booking, both parties will have access to details of the Rental
Agreement via the platform and app.
5. Whether the booking is covered by group insurance is determined by applicable
insurance terms. Campr disclaims responsibility for declined insurance coverage.
Converted vans or other non-classified motorhomes are only covered if they are less
than 20 years old.
§ 4. Registration and Account
1. To utilize Campr's platform and services, the User must create a personal account in
accordance with the instructions provided on the platform or app. Users must provide
complete and accurate information during registration.
2. Users must be at least 18 years old to create an account on Campr.
3. The User is responsible for updating account information if it becomes outdated or
incorrect. For the service to function properly, account details must be as complete and
accurate as possible at all times. Consequences arising from incorrect or incomplete
information are borne by the User.
4. Information provided during registration will be processed and stored according to
Campr’s applicable privacy policy.
5. The User consents to Campr and affiliated insurance companies conducting
background checks through external services and databases, including checks on
creditworthiness, identity, driving history, vehicle ownership, and criminal records.
This may involve disclosing personal information, including social security numbers,
to external entities. Results from such checks will not be publicly disclosed but may
affect the User’s ability to use Campr.
6. Users are obligated to protect their login information and must not share it with others.
Users are held responsible for any use of their account associated with their login
credentials. If misuse or security breaches are suspected, Campr must be notified
immediately. Users must ensure sufficient password security, including regular
updates.
7. Campr reserves the right to refuse registration or delete an existing user profile
without providing specific reasons. However, such decisions will always comply with
applicable anti-discrimination laws within the User’s jurisdiction.
8. Campr reserves the right to disclose information about Users and their bookings to
relevant public authorities if required by a lawful order or compulsory request.
§ 5. Conditions for Owners of Vehicles
When a User registers on the Campr platform as an Owner, the following terms and
obligations apply:
1. The Owner must either own 100% of the Vehicle or have written authorization from
the actual owner to offer the Vehicle for rental via Campr. If the Vehicle is owned by
a company, the Owner must be authorized to represent the company and perform all
factual and legal actions related to the Vehicle. The Owner guarantees having the
necessary legal and practical rights to offer the Vehicle on the Platform. Campr
disclaims any responsibility regarding deficiencies in the Owner's authorizations or
rights.
2. The Owner must possess a valid driver’s license approved in Norway, unless the
Owner is a legal entity.
3. If the Owner does not meet—or subsequently no longer meets—the requirements in
points 1 and 2, they are not permitted to use Campr as a rental platform. Campr
reserves the right to exclude Owners who do not meet these requirements.
4. The Owner must register the Vehicle on their account and ensure it continuously
meets the following requirements. Upon registration, the Owner guarantees that the
Vehicle:
o a. Meets all relevant safety standards.
o b. Complies with criteria specified in Campr’s vehicle guidelines.
o c. Is regularly maintained according to the manufacturer’s recommendations.
o d. Has valid EU approval documentation under Norwegian law, valid
throughout the rental period.
o e. Is insured, and any applicable taxes and fees are paid.
o f. Has a Norwegian registration number.
o g. Is free from damages unless otherwise explicitly agreed upon and
documented during check-in.
o h. Is filled with necessary fluids (oil, coolant, windshield washer fluid, etc.),
unless explicitly agreed otherwise.
o i. Contains equipment listed in the Vehicle's inventory list unless otherwise
agreed upon.
o j. Has a maximum total weight of 7,500 kg.
o k. Is clean and in a representative condition at the start of the rental.
5. If the Owner does not respond to incoming booking requests within 36 hours, Campr
reserves the right to automatically cancel the request.
6. If the Vehicle at any time no longer meets the requirements mentioned in point 4, the
Owner must immediately unpublish the Vehicle and cancel any ongoing bookings
unless specifically agreed otherwise with Campr. Notification of unpublishing must be
sent to post@campr.no and labeled “Unpublishing – Reg.no. «XXXXXX”.”
7. The Owner is personally and financially responsible for any damages, costs, or losses
resulting from failure to comply with the obligations specified in this section.
§ 6. Conditions for Renters
When a User registers on the Campr platform as a Renter, the following terms and obligations
apply:
1. The Renter must hold and be able to present a valid driver’s license throughout the
Rental Period. The license must be valid in Norway and all countries where the
vehicle will be driven and must authorize the driver to operate the type of vehicle
rented.
2. The Renter must not have been convicted of serious traffic violations within the last
eight (8) years. This includes, but is not limited to:
o Driving under the influence of alcohol or drugs.
o Driving without a valid driver’s license.
o Insurance fraud or other serious breaches of road traffic law.
3. The Renter must not have been denied insurance coverage by an insurance company
due to high risk or violations. This includes situations where the Renter has had
increased premiums, increased deductibles, or limited coverage due to previous
driving behavior.
4. The driver of the Vehicle must not use medications, have disabilities, or have a
medical condition that could affect driving ability. The Renter is required to inform
the Owner and insurance provider if such information could impact insurance
coverage.
5. The Renter must fulfill all registration conditions. If after registration it is discovered
that one or more requirements are not met, Campr reserves the right to exclude the
User and cancel active bookings without compensation.
6. The Owner may establish their own requirements regarding the Renter’s age and
driver’s license type, in line with the Vehicle’s insurance conditions. The Owner may
reject requests that do not satisfy these conditions.
7. The Renter is fully responsible for costs and damages arising from failure to fulfill the
above-mentioned requirements, regardless of whether the incident was intentional or
negligent.
§ 7. Obligations Regarding Rental Agreements
1. The Rental Agreement enters into effect once the Owner has accepted the Renter's
booking request. Upon request, Campr performs a payment check, and upon
acceptance, the rental amount and deposit are reserved and charged from the Renter’s
chosen payment method.
2. If there is any conflict between the Rental Agreement and other agreements at Campr,
these terms and conditions take precedence.
3. Campr is not a party to the Rental Agreement. The platform serves as a facilitator for
advertisements, booking, and payment between Parties.
4. The Renter agrees to the following obligations regarding the Owner and vehicle usage:
o a. To use the vehicle responsibly, in accordance with applicable laws,
regulations, manufacturer's guidelines, and Owner's instructions.
o b. Not to modify the vehicle or its equipment.
o c. To ensure the vehicle is only used by individuals explicitly approved by the
Owner.
o d. To adhere to occupancy limits for the vehicle.
o e. To follow all instructions given by the Owner throughout the rental period.
o f. To perform basic maintenance, such as checking fluid levels and refilling if
necessary.
o g. To cover any costs for tolls, parking fees, fines, and other charges.
o h. Not to operate the vehicle under the influence of alcohol or drugs.
o i. To ensure all authorized drivers in the travel group comply with the rules
above.
5. The Owner is obligated to deliver the vehicle in accordance with § 5 and in a safe and
proper condition as advertised.
6. The Owner can refuse vehicle handover if there is reasonable suspicion that the
Renter:
o Does not meet the requirements in § 6.
o Is unfit to drive the vehicle.
o Cannot present a valid driver's license.
In such cases, the Owner may cancel the rental agreement without financial
liability.
7. Similarly, the Renter may refuse to accept the vehicle if:
o The Owner does not meet the conditions of § 5.
o The Owner has failed to document existing damages.
o The Owner refuses to document the vehicle's condition at handover.
In these cases, the Renter may withdraw from the agreement without financial
obligations.
8. Handover should be documented digitally via the app or manually using paper
documentation if technical issues arise. Check-in must document:
o Vehicle condition.
o Mileage and fuel level (for motorized vehicles).
o Any pre-existing damages.
9. The Renter is responsible for returning the vehicle:
o To the agreed place and time.
o Without personal belongings left behind.
o In compliance with traffic and parking regulations.
o With all associated equipment, keys, and documents.
o With the same fuel level as upon pickup.
o In an equally clean condition.
Failure to properly clean the vehicle may result in additional fees. Minimum
cleaning includes:
o Emptying the vehicle, refrigerator, and freezer.
o Disposing of all trash.
o Emptying the toilet and wastewater tanks.
o Cleaning any spills.
10. Vehicle return should be documented digitally or via a return form, noting vehicle
condition post-rental. Any new damages or issues must be noted and agreed upon by
both parties.
11. Any extra costs—such as tolls, ferries, or damages—are recorded by the Owner and
handled by Campr. These costs may be deducted from the deposit if properly
documented.
12. In case of disagreement, Campr may mediate but assumes no liability. Disagreements
should be reported to post@campr.no, titled “Dispute – Reg. No. #xxxxx”.
§ 8. Cancellation Policy
Cancellation by Renter:
1. The Renter may always cancel a booking request that has not yet been accepted by the
Owner without any costs or fees.
2. Both parties can cancel a booking request without any cost or obligation to each other,
provided the booking has not been confirmed.
3. If the Renter cancels a confirmed booking, the following applies:
• More than 90 days before the rental period:
o Full refund of the rental amount and service fee.
o No additional fees or charges.
• Between 21 and 90 days before the rental period:
o 60% refund of the rental amount.
o The service fee will not be refunded.
• Less than 21 days before the rental period:
o No refund of the rental amount.
o The service fee will not be refunded.
4. The Renter may return the vehicle before the agreed end date upon agreement with the
Owner. Early returns do not entitle the Renter to partial refunds unless explicitly
agreed otherwise between the Parties.
Cancellation by Owner:
5. Owners can always decline a booking request without obligations.
6. If an Owner cancels a confirmed booking, the Renter will receive a full refund, and
any further payment obligations cease. If the cancellation is due to the Owner’s fault,
the Owner is responsible for any direct additional costs incurred by the Renter to rent
an alternative vehicle or paid accommodations, up to a maximum of 50% of the rental
amount.
7. The Owner's liability under this clause does not apply if:
o a. Cancellation is due to damages or other conditions rendering the vehicle
unfit for rental caused by a previous rental through Campr.
o b. Cancellation occurs due to force majeure as defined by Norwegian law.
Such exceptions (a and b) must be documented by the Owner, and Campr reserves the right to
review and verify these conditions. If Campr finds the reason invalid, the cancellation will be
treated as invalid, and the Owner will be liable for related costs.
Selling the vehicle after confirming a booking does not constitute a valid reason for
cancellation. Campr may, in such cases, claim compensation from the Owner for
administrative expenses, Renter’s losses, and other incurred costs, limited to the sum of
service fees and guarantee costs.
§ 9. Duration, Termination, and Extension of the Rental Agreement
1. The Rental Agreement applies only for the period specified in the confirmed booking.
Both parties must adhere to agreed dates and times.
2. The Rental Agreement cannot be terminated early by either party unless explicitly
agreed upon in writing or canceled according to § 8.
3. If the Renter has not collected the vehicle within 24 hours after the agreed start time,
the booking is considered canceled. No refunds will be provided, and the Renter is
charged according to late cancellation terms.
4. Returning the vehicle before the end of the rental period does not result in a refund
unless otherwise explicitly agreed in writing.
5. If the parties wish to extend the rental period, this must be agreed upon and confirmed
through a new booking on the platform before the initial rental period ends. Without
such confirmation, the original rental period applies.
6. If Campr determines there is a breach of these terms, either proactively or following a
complaint from either party, Campr may terminate or temporarily suspend access to
the platform or specific Rental Agreement without compensation.
7. Campr reserves the right to delete a user's account in cases of repeated misuse,
cancellations, or no-shows without valid reasons.
§ 10. Insurance, Damage, Retrospective Costs, and Fines
1. All rentals conducted via Campr are covered by Campr’s group insurance through
Gjensidige, provided the vehicle is registered in Norway and meets the insurance
terms.
2. Mandatory basic insurance: The Owner must maintain ordinary vehicle insurance.
Campr’s group insurance is supplemental and requires valid underlying insurance. If
damage is not covered by the Owner’s standard insurance, Campr’s insurance will also
not cover it.
3. Coverage includes:
o Damage to vehicle from collision, fire, theft, and vandalism.
o Third-party liability.
o Damage to personal property up to NOK 20,000.
o Roadside assistance throughout Europe.
o Renter deductible of NOK 5,000 per damage incident.
4. If multiple damages occur in the same incident, only one deductible is applied.
Separate incidents incur separate deductibles.
5. Insurance only applies within geographic areas permitted by Campr and the insurance
company's terms. Countries experiencing war, conflict, or unrest are excluded.
6. If authorities confiscate the vehicle due to illegal activities, no losses or costs will be
covered. The Renter is held fully responsible.
7. The Renter is responsible for damages, losses, and fines caused by negligent or
intentional behavior and may incur liability beyond insurance coverage in cases of
gross negligence.
8. The Owner is not responsible for personal injuries, consequential damages, or losses
incurred by the Renter during the rental unless the Owner acted with gross negligence
or intentionally withheld known defects or risks.
9. Campr may assist in dispute resolution concerning damage liability but assumes no
responsibility for the outcome.
10. For insurance-approved damages, the Owner receives compensation for the deductible
up to NOK 10,000 and an additional compensation of 15% of documented repair
costs, capped at NOK 20,000.
11. If rental is prevented due to damages during a Campr rental, compensation for lost
rental income is provided, covering up to 75% for a maximum of 28 days, capped at
NOK 10,000 for caravans and NOK 30,000 for motorhomes.
12. Campr may advance payments for tolls, fines, or damages and subsequently reclaim
these from the Renter. Administrative fees may apply.
13. Additional costs must be documented at check-in and check-out. The Renter must sign
or dispute charges with justification.
14. Exclusions from Campr’s group insurance include:
• Damages caused by gross negligence (e.g., driving under the influence).
• Incorrect fueling.
• Tires older than 8 years without documentation.
• Damages from unauthorized stays in high-risk areas.
• Violations of explicit rental conditions (smoking, festivals, pets).
15. Fees imposed for breach of conditions:
• Smoking: NOK 10,000
• Pets: NOK 5,000
• Leaving Norway without authorization: NOK 5,000
• Festival use: NOK 5,000
The Owner must provide documentation of such violations.
§ 11 Check-in and Check-out
1. At the beginning and end of the rental period, check-in and check-out must be
conducted digitally via Campr, either through the app or website.
2. This process includes documenting the vehicle's condition, mileage, fuel level,
damages, and additional costs.
3. Digital check-in and check-out are required to correctly and automatically process
payments, deposits, and handle any damage claims and insurance cases.
4. Failure to complete digital check-in or check-out may result in delays or rejection of
financial settlements between the parties.
§ 12 Payment and Fees
1. The Renter pays the Rental Amount as agreed with the Owner in the Rental
Agreement. The rental amount and service fee are reserved from the Renter's payment
card upon submission of a booking request. If the Owner accepts the request, the
amount is automatically charged to the Renter's card.
2. A service fee is added to the displayed rental price and paid by the Renter. This fee
covers administration, customer support, and access to insurance coverage.
3. Campr deducts a fee equivalent to 15% of the agreed rental amount from the Owner's
payout, before adding the service fee. This fee covers platform operations, transaction
costs, and insurance.
4. The Renter must ensure sufficient funds are available on their payment card to reserve
the deposit (NOK 10,000) 10 days before the rental starts. If, after three attempts,
Campr is unable to reserve the amount, the rental may be canceled and treated as a late
cancellation per § 8.
5. All payments are processed via the third-party provider Stripe. Stripe receives the
entire amount, deducts fees, and transfers the remaining amounts to the Owner and
Campr, respectively.
6. Payments to Owners and refunds to Renters are based on Campr's registered data for
the booking. If a party believes there is an error in this data, Campr must be notified
immediately.
7. Campr is not responsible for errors due to incorrect information provided by the
Renter or Owner during booking, such as incorrect dates, vehicle selection, or other
conditions. Errors resulting from technical issues on Campr's platform will be
evaluated separately.
8. Campr is not liable if the Renter cannot cover additional costs arising from the rental
(e.g., toll fees, fines, or damages).
9. Campr is an intermediary service and is not responsible for reporting VAT or taxes on
behalf of the Renter or Owner. Each Party is responsible for complying with
applicable tax and fee regulations.
§ 13 Intellectual Property Rights
1. Ownership
Campr owns all intellectual property rights associated with the Campr platform, app,
and all publicly available content provided through the Service.
2. Limited Use License
Users receive a limited, personal, revocable, non-exclusive, and non-transferable right
to use the Service in accordance with these terms. This usage right applies only to
lawful purposes consistent with the intention of the Service.
3. Prohibition of Reproduction and Copying
Without Campr's explicit written consent, it is prohibited to extract, copy, reuse, or
systematically reproduce substantial portions of the platform's or app's content,
including text, images, databases, and other structured information.
4. Protection of IP Rights
Nothing in these terms grants Users ownership rights to Campr's intellectual property
(IP). Registering company names, domain names, keywords, or anything identical or
confusingly similar to Campr’s trademarks, logos, or distinctive signs is prohibited.
5. User’s Own Rights
The User retains copyrights and other rights to content uploaded to the platform, such
as descriptions, images, and vehicle-related information.
6. License to Campr
By uploading content to the platform or app, the User grants Campr a royalty-free,
worldwide, non-exclusive, and sublicensable right to use, reproduce, distribute, and
display this content as necessary to provide the Service.
7. Marketing and Promotion
Campr reserves the right to use User-uploaded content for marketing purposes,
including advertisements, social media, and other digital or printed media, to promote
the Service and the User’s rental activities.
8. Prohibition on Manipulating IP Notices
It is prohibited to remove, conceal, alter, or manipulate references to copyrights,
trademarks, or other intellectual property rights associated with Campr or other
content on the platform.
§ 14 Liability
Campr provides solely an intermediary service and is not a party to the Rental Agreement.
Campr thus assumes no liability for damages, losses, delays, errors, or other issues arising
between Owner and Renter.
Use of the Service is at one's own risk. Campr disclaims responsibility for incidents resulting
from errors, omissions, or breaches by other Users, including but not limited to:
• Damage or loss of property or vehicles,
• Information published by Users,
• Traffic or parking offenses,
• Use of third-party links,
• Fuel costs,
• Canceled or terminated Rental Agreements,
• Account suspension or deletion.
If Campr is nonetheless held liable for damages or losses arising from Service use, its liability
is limited to a maximum total amount of NOK 10,000 per User, regardless of the number of
incidents.
The User agrees Campr is not liable for taxes, fees, third-party claims, or alleged IP
infringement resulting from the User’s Service usage.
§ 15 Termination
1. Users may freely terminate their use of the Service and delete their account at any
time. However, Users with active or future bookings cannot delete their accounts until
these bookings are completed, canceled, or otherwise concluded. Account termination
does not affect already established Rental Agreements or related obligations.
2. In cases of breaches of terms, repeated cancellations, defaults, undesirable behavior, or
other platform misuse, Campr may temporarily or permanently restrict the User’s
access, block account activities, or delete the User’s account. Campr may also refuse
new registrations in such cases. Campr will provide the User with written notification
and reasoning for account termination.
3. If the User has a positive balance or outstanding claims against Campr at the time of
termination, amounts will be transferred to the User within 14 days after account
termination, provided necessary details are available.
4. Any outstanding claims Campr has against the User for incurred fees, damages,
deductibles, or other obligations will be collected upon account closure. Campr has the
right to deduct such amounts from the User’s registered payment method or deposit if
available.
§ 16 Miscellaneous Terms
1. Campr reserves the right to update, modify, or supplement these terms at any time.
Changes may be necessary to reflect new features, legal requirements, or service
improvements.
2. Updated terms will be published at www.campr.no and in the app. Users are
encouraged to regularly review the terms.
3. In case of significant changes, Campr will notify the User via email or within the
platform in a timely manner before changes take effect.
4. Continued use of the Service after publication of new terms is deemed acceptance of
those terms. If Users do not wish to accept the changes, they must cease using Campr
and delete their account before the changes become effective.